Frequently Asked Questions
Potential customers often have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Supreme Clean.
How much does your service cost?
How can I get a quote?
Simply provide details through the contact form with your cleaning requirements. One of our friendly staff will review your request and get back to you with a quotation and details on how to book.
Alternatively, call our sales team direct on 01489 570757.
When the date is booked, you will receive a confirmation via email, which will contain the details of the order, address and contact details.
I would like to make a booking, what next?
Am I charged the full quoted amount even if it doesn't take that long to clean my house?
If you have opted for the hourly service, you will be charged the estimate based on the condition of the property and expected duration. Should our cleaners require more time or finish earlier than expected, we will amend the price accordingly.
*All prices include equipment, materials and travel time.
Does someone have to visit my house before I can book a cleaning?
We rarely come out and visit to offer a quotation.
Our sales team are well trained and experienced in data gathering over the phone to ensure the client is advised of the amount of time that is required to be booked and any equipment required.
Please be advised that this does rely on accurate information and not disclosing the full extent of the situation could mean not enough time being booked. If too many man-hours are booked and unused these will be refunded after the clean.
You can get a quote by contacting us or calling our experienced sales team on 01489 570757.
Is parking required?
Parking is needed as close to the property as possible. If parking restrictions exist around the property, please ensure suitable arrangements are made prior to their arrival and that it is communicated to the team when they call before arrival. Should there be a charge for parking, this will be added to the bill with a receipt provided.
Who do you send to do the clean?
Are cleaning supplies included?
What if I'm not happy with my cleaning?
Can I get a same day booking?
How much notice is required?
Do I have to be home for my cleaning?
It’s completely up to you. However, we ask that someone responsible is allocated to greet the team on arrival and hand them the list in priority to work through. You do not have to be present during the clean but you must be available for the team’s arrival to allow access and after completion to sign off the work.
If there is no one available it has to be pre-agreed with the sales team on how they will gain access to the property and where the list will be.
In the absence of a cleaning list the team will work through each room in the time permitted but please be advised that you may not have the jobs done that you would like done which is why we ask for the list.